Foodservice Institute of America (FIA) Advantage Webinar Series
As a continuing educational benefit from FIA (Foodservice Institute of America) and FSCG (Foodservice Coaching Group) we are continuing our tradition of free Educational and self-development webinars.
Continuing Professional Education Units are available for these programs (ADA, MAFSI, and DMA).
September:
Tuesday, September 15, 2009 3:00 ET
Exceptional Performance: The Secret to Team Dynamics
Every leader wants a team of highly productive people--but until now, only a few ever achieved this. With the applied, scientific principles of Outcome-based Strategic Thinking, you can, too.
Without a doubt, the most efficient way to increase bottom-line profits is to have your employees working at their maximum efficiency, with a focus on creativity and customer service. This is true, whether you are the leader of a small company or Fortune 50 organization.
How effective are YOUR employees? Are your employees providing superior performance or fighting among themselves? Are they focused on results or busywork?
Join us as we look at the 4 Critical Elements to creating a team of exceptional performers who drive revenue while generating customer loyalty.
- How To Achieve Up To 40% More Productivity In One-Third Of The Time
- Why Disengaged Employees Are Destroying Your Profitability
- The 5 Critical Elements of Mini-Corporations That Improve Productivity by 25%
- The 4 myths of success and achievement
To register go to:
http://foodservicecoaching.com/fia
October: FIA Double Feature!
For management and leaders:
Tuesday, October 13, 2009; 3:00 ET
Don't Waste Your Time! Hire an A Player in 10 minutes:
The 7-Step Process to Hire The Best For Your Team
Hiring is a time-consuming and costly process. You have an open position, but how do you sort through the hundreds of great resumes you just received? How can you uncover the best person for your team who is truly an "A" Player?
Join us to learn how great leaders surround themselves with the best people in the least amount of time. We'll discuss:
- The secret to simplifying the hiring process
- The biggest interviewing mistake that can cost you tens of thousands of dollars
- The 7-Step process to hire the A-Players
For job-seekers or how to get that promotion you deserve:
Wednesday, October 14, 2009; 3:00 ET
How to Win the Perfect Job on the First Interview
You are good at your job, but it's time to move on. You are either looking at a new position within your organization, or looking outside of it at a new company. How can you stand above all the others who are also looking? How can you land the job that is both challenging and profitable for you?
There's another, hidden challenge you might not recognize--the economy. When there are hundreds of candidates for a job, how do you stand out of the crowd? How do you position yourself to even get in to the first interview?
Join us as we discuss:
- How to look at your career from a strategic perspective that opens doors with a winning resume.
- The objective that immediately sets you apart from all the other applicants
- The 5 powerful questions that clarify your needs and wants--and allow you to shine. We'll cover how to get a higher salary, how to prepare for the tough questions and how to effectively sell yourself without bragging.
- How to come across as a winner that they can't live without.
November:
Tuesday, November 10, 2009; 3:00 ET
The A-Player's Secret: How Your Initiative Creates Promotions, Focus, and a Profitable Organization
Some people advance rapidly through their company, receiving recognition and reward. Others work equally hard, but don't receive these benefits. So, what is the difference?
Why, if two people have equal potential, does one get promoted and the other gets frustrated?
How does initiative work, and how can you use it to jumpstart your career?
In this one-hour session we'll discuss:
-- How an employee's definition of initiative can affect your team's morale and performance
-- The two most powerful questions that help you see solutions
-- Industry trends and how they affect you, and how to leverage your knowledge of those trends at work
January:
Tuesday, January 12, 2010 3:00 ETNever Lose a Customer Again--The Customer Service Success System (CS3)
Lock in Customer Loyalty and Satisfaction
- What if your customers are so pleased with your service that they tell all their friends?
- What if your service is so exceptional that it becomes your brand?
- What if your team is loyal and turnover is almost non-existent?
These are only some of the benefits of a company who implements the CS3 customer service culture.
We've all been at the receiving end of mediocre customer service. The memorized phrases, empty smiles, and forced cheerfulness we so often see in the marketplace don't leave you feeling welcome or make you want to come back. Traditional training doesn't create the intense brand loyalty you deserve.
This CS3 program is for foodservice executives, leaders, and business owners who want to
- Increase customer spending
- Lock in customer loyalty
- Develop a cohesive and motivated team
- Create a positive, win-win culture
All this is accomplished by providing exemplary customer service with CS3.
February:
Tuesday, February 9, 2010; 3:00 ET
Speaking To the Ages: How Great Leaders Bridge the Generation Gap
When you watch successful medical and foodservice leaders achieve stellar performance with their teams, you never see what goes on behind the scenes. How do these great leaders motivate people in Gen X, Y, Nexers, and Boomers to work together? Everyone "knows" what's wrong with each generation...so what's the secret?
Join us as we discuss how great leaders create winning teams and get all the generations to "play well together". You will learn
- What popular beliefs are sabotaging your best efforts
- How to build credibility and trust with people in other generations
- How to gain clarity on the needs, wants, and interests of Gen X, Y, Boomers, and Gen Next
- How to motivate employees, whatever their age
- What it takes to gain commitment from each group, and how to leverage it to build a powerful team
Click below on title to view or download PowerPoint from webinars
FIA - Building a Business Case - Uncover Your ROI
Win - Win Negotiation - Benjamin Franklin's Secret
Dynamic Communication - Polish You People-Reading Skills
Get Unstuck - How To Get Your Life Back In Gear
Give Yourself a Holiday Gift - Navigate and Thrive in Today's World
Strategic Thinking: Become the "Get it done" Leader!
Powercharge Yourself--Manage Your Energy, Not Your Time
Strategic Sales: Make the Transition from Commodity to Customer Connection